DESERT RACING
ROAD TRIP
CHALLENGE
A Revolutionary VCSE Urgent Care Exemplar
West Care Connect unites established partners (Mastercall, Bardoc, Salford Primary Care Together, and Wigan GP Alliance) to deliver seamless, integrated urgent care across the Cheshire West and Lancashire-Greater Manchester interface.
Together, we bring more than 80 years of collective experience, combining operational excellence, workforce resilience, and digital integration into one coherent, locally responsive system. Compassionate, innovative urgent care delivered by trusted partners, supporting you and your loved ones, every step of the way.
Setting New Standards in Integrated Urgent Care
What Makes Us Different
A collaborative approach to urgent care, built on trust, innovation, and compassion
United for your care
Integrated Partner Expertise
Benefit from the combined knowledge and skills of four trusted regional healthcare providers, working together for your wellbeing.
Care designed around you
Cross-border service delivery
Seamless, cross-boundary care through integrated design that connects providers, streamlines communication, and enhances the patient experience.
Pioneering urgent care innovation
Innovative Urgent Care
Redefining urgent care through innovation, creating smarter, more connected pathways that improve outcomes and efficiency
The West Care Connect consortium boosts service quality, operational resilience, and commissioner confidence
Collaborative Benefits
Single Accountable Lead
All of our service contracts have a single accountable lead for clear decision making
Integrated Multi-Locality Delivery
Digitally integrated service provision ensures consistent patient experience and clinical standards
At-Scale Resilience
Enables dynamic cross-cover during demand surges or staff shortages, maintaining service continuity through shared workforce resources
VCSE Inclusion
Aligning with the NHS long term plan for community centric care: we demonstrate measurable social value with strategic alignment
Proven Digital Maturity
Through all of our partner organisations, we have existing tested platforms ensuring any new services are implemented swiftly from day one
Shared Learning Ecosystem
We drive continuous improvement through real-time data feedback, collaborative quality reviews and cross-organisational knowledge transfer
Trusted Voices, Real Experiences
Hear from patients who rely on our collaborative urgent care solutions
Amazing service.. My GP, unable to get me an appointment, sent me here. Phonecall and appointment set within two hours and despite running five minutes late thanks to traffic was welcomed with a smile. Receptionist is incredible, instantly puts you at ease, saw I was struggling and got me a water and seat. Saw a doctor within ten minutes and quick exam helped get the medication I need.
Patient testimonial, Mastercall Healthcare
Exceeded expectations. The team were absolutely lovely and I felt that my health concerns were taken very seriously and I’m grateful for the quick and immediate solution. In spite of the team their continously working non-stop, I never felt rushed or that my health wasn’t a priority. Thank you very much to the team at Bardoc, your extra care is what makes a difference!
Patient testimonial, Bardoc
Over the festive period I had severe pain in my groin and at 7am on Monday 30th January I went to Out-Of-Hours GP at Salford Royal to seek help. I was treated by Dr Swathy and Nurse Vicky.
I would like to thank them and all the support team for the quick, efficient and full treatment I received.
When the media is full of criticism of the NHS, I thought I should share my excellent experience.
Please pass on my sincere thanks to Dr Swathy and Nurse Vicky.
Patient testimonial, SPCT
Excellent service. I called Wigan GP Alliance to get an appointment for my daughter and I was offered a same day, weekend appointment at Standishgate. My daughter was seen by a lovely GP and was prescribed antibiotics. I highly recommend this service to anyone struggling to get a GP appointment.
Patient testimonial, Wigan GP Alliance
A Collaborative Approach
Learn how our trusted partnership is transforming urgent care delivery.